Mind your manners…

I’m truly amazed that some companies are still in business. Well unless you consider bad business good business… or something like that…

The lack of good (heck, mediocre I’d settle for at times) customer service at, what seems like more and more places, is astounding. Now don’t get me wrong, I’m not suggesting that when I pick up the phone – or enter a room, send an email, light up the sky with my bat signal – that everyone is going to drop everything because – don’t you know WHO I THINK I Am?! And be at my beck and call – but I do expect said people to not be rude. I mean, I can (have and will) take my clients business and mine elsewhere.

The simplest things – like the tone of your voice when you answer the phone has a huge impact in how the rest of the conversation is going to go. And when you didn’t hear me say who I was (my name, not ego part) and you didn’t catch it – replying by yelling at me in a snippy tone with: ‘WHO??’ – isn’t going to win you any points either… Remember I’m contacting you to give you my business; if this happens more than once, I will find somewhere else. Smiling helps too… for example in the morning when I’m ordering a latte and muffin and you’ve already had yours – but I haven’t; having that sour look on your face will ensure I find somewhere else to frequent…

I suppose my intent in writing this post was as much for me to (vent) talk about really terrible customer service – and why it’s important to not offer that; but also to point out how even the simplest of things can go a long way; please and thank you, you’re welcome, hi, great to see you! – If my twin 4 year olds can master that – I’m guessing you can too!

And because no post would be complete without a quote, this can be applied to everyone… (And we’re ALL important) – “It’s nice to be important – but it’s more important to be nice. “

Be Inspired ~ Amanda

  • http://merlenepaynter.com Merlene

    There’s a reason that “Cheers” was such a popular show. I think we all want to be “where everybody knows your name” and “they’re always glad you came”. So when you do find those stores, services, restaurants, cafes that make you feel not only welcome, but appreciated, you do want to return again (and again) and refer them to others.

    Randy Matheson and I recently had a bad experience with a trendy restaurant in Mississauga. We’d recommended their patio as a nice place to have lunch on a summery Saturday to a friend earlier in the day and then decided that a lazy afternoon of sangria and apps on the patio sounded like a good plan for us too.

    We were seated right away and given menus but after 25+ minutes waiting, no one had come to take a drink or food order yet the waitress serviced to other tables near us several times while we waited. We tried to catch her eye and get her attention (without causing a ruckus) and still no service. Finally we got up and walked across the street to a pub we frequent regularly. The waitress had greeted us and taken our drink order before we’d even gotten settled into our seats. We had great food, drinks and service (as we always do there) and contentedly stayed there for the afternoon and wound up having dinner as well.

    We tweeted to the restaurant that we’d been ignored at something quippy like “we’d would have complained about the service but we didn’t get any”. And got a reply, via Facebook message, from the manager who started out his email to us with “Sorry for the shi**y f***ing service you had” and suggested we come back, with friends, and he’d “show us a good time”. We politely said No Thanks and well – not only will we never go back but we’ll probably tell that story a dozen times to people we know in the area.